Last updated: 9 September 2026
Privacy Policy
This policy describes how MINDLINK SOFTWARE PTY LTD (ACN 663 999 719), based in Sydney, Australia, handles personal information associated with this website and business enquiries.
Information we receive
This policy does not cover client project data handled on a client’s behalf under a signed engagement; that data is covered by the engagement’s agreed data-handling terms and any applicable project privacy notice.
When you contact us, we receive the information you provide, such as your name, email address, business details, message, and attachments. Please only share information relevant to your enquiry. Avoid sending passwords, payment details, or sensitive records by ordinary email.
Website services may process technical information, including IP addresses, browser and device details, pages requested, referral information, and visit times. This website has no customer accounts, payment facilities, or enquiry forms.
How we use information
We use enquiry information to reply, understand requirements, prepare proposals, and communicate about agreed work. Technical and usage information helps operate and protect the website and understand which content is useful. Records may also be needed to meet legal obligations or resolve disputes.
Our service providers
- Zoho: our business email provider processes messages and attachments sent to us. See Zoho’s Privacy Policy.
- Cloudflare: our public website hosting provider may process request information to deliver pages and protect the service. See Cloudflare’s Privacy Policy.
- Google Analytics: on our public domain, we measure visits and interactions. See how Google uses information from websites using its services.
Information may also be disclosed to professional advisers or authorities where necessary to obtain advice, comply with law, or address a legal claim.
Analytics and cookies
Google Analytics uses cookies and similar technologies to measure activity. Reports may include pages viewed, traffic sources, approximate location, browser and device information, and contact-link clicks. An “Email us” click records an interaction; it does not confirm that you sent an email or provide Google Analytics with your email message.
You can block or delete cookies in your browser and use Google’s Analytics opt-out browser add-on where supported. Browser privacy tools may also restrict analytics. Website content and email links remain available without analytics.
Processing locations
Our providers operate internationally. Information may be processed outside Australia, including in the United States and other locations used by those providers. Exact locations depend on the service, account region, and support arrangements. We do not represent that all information remains in Australia. Contact us about arrangements relevant to your enquiry.
Retention and protection
Our policy is to retain information for as long as reasonably needed for the purposes above, including applicable record-keeping and dispute requirements, and then delete or de-identify it where practicable. Provider logs and backups may follow separate schedules. Retention varies with the record and service involved.
Our approach is to restrict access to those who need it and use appropriate account and device safeguards. No internet service or email transmission can be guaranteed completely secure.
Your requests and concerns
To request access to or correction of information we hold about you, or raise a privacy concern, email info@mindlinksoftware.com.au. Describe your request and provide enough detail to identify the relevant records. We may need to verify your identity before providing information.
We aim to respond to privacy concerns within 30 days and explain if more time is needed. If you remain dissatisfied, the Office of the Australian Information Commissioner can explain whether it can consider your complaint.
Other services and updates
Separate project agreements or privacy arrangements may apply to software we develop for clients. This policy does not replace those arrangements. We may update this policy as our services change; the date above identifies the latest revision.